Forums

Welcome to the Windows IT Pro community forums! The forums are designed to give Microsoft Windows IT professionals and system administrators a gathering place to ask technical questions, get answers to problems, and provide solutions for forum posters. We have forum areas dedicated to popular topics like Microsoft Exchange and Outlook, Windows Server 8, virtualization, security, and Windows 8, as well as many more.

We'd encourage you to register so you can become an active forum participant by contributing your own questions and answers.

Our forums are moderated and maintained by our Forum Pros, who are all veteran IT professionals with extensive hands-on, real-world IT experience. Please visit our Meet the Forum Pros page to learn more about these IT experts. We also have community forums dedicated to Microsoft SharePoint and Microsoft SQL Server topics as well.

Visit the SQL Server Pro Forums
Visit the SharePoint Pro Forums

Forums > Other Computing > Hardware and Software

Issues installing Java

Last Post 01 Mar 2012 07:48 AM by Matt James. 1 Replies.

Sort:

Check this box to subscribe to this topic.	Prev Next
You are not authorized to post a reply.

Author

Messages

Shoemaker

Rookie
Posts:2

10 Jan 2012 09:46 AM
Been having an issue with one of my users, in regards to Java. She is using a state program that will only work with Java 6 Update 24 or older. So, I uninstalled Update 30 and tried to install Update 22, and received the following error message: "Java Setup Internal Error 2753.regutils.dll" I tried Googling the error message and keep seeing the same responses: uninstall older versions, run cleaners, run registry cleaners, run javara and everything of those sorts. I have tried everything that I have round, running removal tools, cleaners, registry cleaners, java specific removers and cleaners, and I get that same error message every time I try to install Java, no matter what I do. So, I opened the registry and did a search for "Java" and deleted every key/string/whatever, that said Java somewhere in it. After doing that, I tried installing Java again and got some error message (can't remember specifically), saying that the Java installation failed due to the older version being unable to be removed. Now, in saying that, I have gone to add/remove programs, and Java is not even listed. I have gone to the "C:\username\..........\" and deleted any Java folders. This whole thing is throwing me for a loop. Can someone please help me?? Thank you! Shoemaker

Matt James
Forum Pro

Windows IT Pro - Forum Pro
Posts:13

01 Mar 2012 07:48 AM
It sounds like you're on the right track and I've been there myself a couple of times. Java is one of the most frustrating applications when it comes to installing previous versions. Here are a few other places to look that you may not have cleaned (or at least you didn't mention that you did): Empty the following: c:\temp c:\windows\temp c:\documents and settings\%username%\local settings\temp Delete the following: c:\documents and settings\all users\application data\sun C:\documents and settings\%username%\application data\sun also look for any cache directories that refer to sun, java, etc. (I can't remember where they're at of the top of my head) You might also want to re-download the installer and verify that it is the correct executable for your platform (32 bit vs 64 bit / windows XP vs 7, etc.) All I can say is keep whacking at it - reboot a few times in between tries - hopefully you'll get it. Matt

You are not authorized to post a reply.

Forums > Other Computing > Hardware and Software

Acceptable Use Policy