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Forums > Windows Client > Windows Vista

User Account Control problem

Last Post 10 Mar 2007 08:59 PM by FredITPro. 2 Replies.

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edx15

Rookie
Posts:3

02 Mar 2007 08:12 AM
This might be an Office 2007 problem, but I think it is a Vista problem. New build Vista Ultimate 64 bit 4 GB ram 2.13 GHZ dual core 80 GB HDD, SATA, 40 GB free On 01 Feb, Vista installed, with user "U N". [ " U N" is an alias to protect the identity of the innocent. ] All subsequent action performed with user account "U N". Office 2007 Standard installed using upgrade & Office 2000 CD for qualifying product. All verified & activated. At this point, Word, Excel & Outlook all worked. Setup Outlook; transferred old outlook.pst to C:\user\UN\documents\email Pointed Outlook to said folder. Life was good. We could read old email, send & receive new email. As best as I can recall, this was the last time Office 2007 programs were verified as working. Norton Internet Security 2007 installed. We could access the internet. POP3 is comcast, not MSN as http://support.microsoft.com/kb/930...?spid=2520 notes. On 02 Feb, user tried to install Act 2005, which failed. Then, the user tried to install [ QuickBooks ] QB 2007, which failed. User called Intuit. They blamed & referred the user to Microsoft. I uninstalled QB. I installed the Windows Cleanup Utility [ which is 64 bit & Vista compatible ] & used it. Then, I installed QB 2007 using the Program compatibility feature, with a setting of compatibility to Windows XP. QB 2007 works well. Open Outlook, Excel, Word and Windows tells us that the program has not been installed for the current user. This is the only user, except for "Administrator" on the computer. I searched the internet & found references to "User Access Control". But the most recent reference was Dec 2006 & RFC. I found no references to the commercial Vista. I turned off UAC, rebooted & viola, Office 2007 programs worked fine. I turned on UAC, rebooted, Office 2007 programs did not work fine. I repaired Office 2007 using the "change" feature in "programs & features. Same problem. I uninstalled Office 2007. Ran Windows Cleanup Utility, but no references to Office 2007. With UAC on, I installed Office 2007. Same problem. I uninstalled Office 2007. Ran Windows Cleanup Utility, but no references to Office 2007. With UAC off, I installed Office 2007. Same problem. I tried to install Office 2007 in safe mode, but the Windows installer would not run. With UAC off, when I opened Word, I received a message that "Word failed to start correctly last time. Starting word in safe mode will help you correct or isolate a staratup problem in order to successfully start the program. Some functionality may be disabled in this mode. Do you want start Word in safe mode?" I selected "no". I started word: winword /a Life was good. I turned on UAC, rebooted. Opened Office 2007 programs & the program has not been installed for the current user. Re-install, repair re-install & sfc /scannow , have been considered. I will try sfc /scannow first. I hope you can offer additional suggestions. Sincerely, edx15

FredITPro

Rookie
Posts:1

10 Mar 2007 08:59 PM
Does Norton support Vista? Have you checked whether or not you have a restore point? When you reinstall (because I'm guessing by this point your restore point has gone), create a Complete PC backup after you install Office and have it working. Put it somewhere safe. Install other apps. If something goes wrong, don't uninstall, roll back to the previous restore point.

edx15

Rookie
Posts:3

12 Mar 2007 09:51 PM
Per Symantec, NIS 2007 is compatible with Vista Ultimate. In researching this problem, I found a post at a different forum; the person wrote that after 3 hrs on the phone with Mirco$oft tech support, M$FT tech support decided that the user account was corrupt & recommended creating a new user account. Personally, I'd rather backup data / re-format / re-install. I am not the owner, who has decided to defer making a decision. Yes, I share your enthusiasm for data backup. edx15

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