Thanks for the Information About ExpertVNC
While reading "New & Improved" (InstantDoc ID 41117) in the January 2004 issue, I ran across an interesting product highlight that mentioned remotely controlling PCs. After a conversation with Patrick from ASITI Software, the vendor mentioned in the highlight, I purchased one license of ExpertVNC (now renamed NetworkStreaming) for testing. This license let my company take control of an unlimited number of PCs in our three geographic locations when users opened the link we supplied—for only $695. NetworkStreaming has many of the useful features of more expensive alternatives, including chat capability, autoreconnect, and file transfer. We were so impressed that we wanted to learn more about ASITI Software's products.
Now, a month later, we own three licenses and the gateway product that extends NetworkStreaming's remote control to any user in the world, no matter where our IT department is located. ASITI Software even upgraded and reconfigured our software free of charge as we evolved the product's use in our environment. The total cost for the gateway solution and one license was less than $1400, and setup was flawless. I can remotely control a user's machine when the user is in Japan. Our company has needed capability like this to help our two-person Help desk support more than 300 users who travel throughout the world. There is no software to deploy; users simply click the link we provide to install the tiny download and boom!—we're in control of their PC. This software has become an important part of our Help desk over the past 30 days and makes our lives easier.
—Ryan M. Austin
r.austin@cineticindust
OOPS
The Buyer's Guide: "Change and Configuration Management Tools" (January 2004, InstantDoc ID 41097) inadvertently omitted LANDesk Software's LANDesk Management Suite 8 from the table of product listings. For information about LANDesk Management Suite 8, refer to the updated table on our Web site or contact LANDesk directly at http://www.landesk.com.
In Darren Mar-Elia's Internals: "Inside User Profiles" (March 2004, InstantDoc ID 41654), the correct default path for local user profiles on Windows Server 2003, Windows XP, and Windows 2000 is \%systemdrive%\documents and settings\&username% folder. We apologize for any inconvenience these errors might have caused.