Windows IT Pro readers who took the 2005 Readers' Choice survey wrote in their favorite candidates for the Best Overall categories. Congratulations to this year's Best Overall winners: DesktopStandard's PolicyMaker for Most Innovative Product, Dell for Best Service and Support, Dell for Best Hardware, Sunbelt Software's iHateSpam for Exchange for Best Software, and Sunbelt Software's CounterSpy Enterprise for Rookie of the Year (Best New Product)! The winning companies and products represent the Best of the Best to our readers. And since IT pros are in the trenches using these products, we approached them to get a firsthand look at how these winning products have made a difference in their IT experience. IT professionals at a Ford dealer, an online printer , a commercial flooring company , a top-tier venture capital firm, and Texas State Technical College are each using one of the winning products and offered up their testimonies about their experiences with the products. Check out how these companies are using these products and services.