TeamViewer, maker of the remote-desktop sharing and file-transfer solution of the same name, offers new features for online support on Windows computers. Every user on a terminal server now receives a TeamViewer ID, allowing supporters to connect to different terminal server users and access their accounts remotely. Simultaneous connections to more than one user are now possible, and support can be given from the terminal server to any external computer.

TeamViewer also offers drag and drop file transfer. During a remote support session, files can be dragged to the partner screen for transfer and will appear on the desktop of the partner computer. TeamViewer also automatically detects additional monitor screens, in the case of multi-monitor users.

To use TeamViewer, you download and install it on your computer and fire it up. Your partner or user being supported at the remote computer then downloads TeamViewer QuickSupport and starts it. QuickSupport doesn't have to be installed and can be executed without Windows admin rights. You then ask your partner for the TeamViewer ID and enter it in the ID field, click "Connect to partner," enter the partner's password, and you are connected.

TeamViewer is secured by RSA Public/Private Key Exchange andAES-256 session encoding. With every start of TeamViewer, a new dynamic session password is generated, which prevents any permanent access.

TeamViewer actually has a "demo hotline" where you can call and see it in action with a connection established to your computer. Or you can go old-school and check out their website.