http://www.windowsitpro.com/authors/author/author/5354713/rss/5354713en-USSun, 27 May 2012 07:11:29 GMTSun, 27 May 2012 07:11:29 GMThttp://www.windowsitpro.com/article/telephony/7-tips-to-deploy-a-successful-ivr-systemAdvice that helps you achieve success the first time out with your IVR solution.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/7-tips-to-deploy-a-successful-ivr-systemhttp://www.windowsitpro.com/article/telephony/call-center-and-ivr-success-number-nine-visual-technologyA case study that linked Number Nine Visual Technology and Teloquent Communication’s Distributed Call Center.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/call-center-and-ivr-success-number-nine-visual-technologyhttp://www.windowsitpro.com/article/telephony/how-to-build-your-own-call-centerTips for building a customized call center for your workgroup.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/how-to-build-your-own-call-centerhttp://www.windowsitpro.com/article/telephony/the-marriage-of-computers-telephonesComputer telephony merges two disparate technologies-computers and telephones-to enable communications solutions that improve not only corporate efficiency but also customer service.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/the-marriage-of-computers-telephoneshttp://www.windowsitpro.com/article/telephony/computer-telephony-terms-and-technologiesDefinitions for computer telephony terms and technologies.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/computer-telephony-terms-and-technologieshttp://www.windowsitpro.com/article/telephony/unified-messaging-success-paralon-technologiesA case study that combined Paralon Technologies and Applied Voice Technology’s CallXpressNT.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/unified-messaging-success-paralon-technologieshttp://www.windowsitpro.com/article/telephony/when-shopping-for-a-ct-serverFeatures to consider when shopping for a computer telephony (CT) server.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/when-shopping-for-a-ct-serverhttp://www.windowsitpro.com/article/telephony/state-of-computer-telephony-97-beyond-the-expoThe Computer Telephony business is dead serious in its quest to offer products and services that feature the best of both worlds from which it was born: the phone and computer industries.]]>Alex PournelleMon, 01 Sep 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/state-of-computer-telephony-97-beyond-the-expohttp://www.windowsitpro.com/article/internet/nt-news-network310
By Mark Joseph Edwards
This department focuses on what’s new in operating systems, hardware, software, support, scalability, the enterprise and Windows NT’s take on the trends in the marketplace. ]]>Mark Joseph EdwardsTue, 01 Jul 1997 00:00:00 GMThttp://www.windowsitpro.com/article/internet/nt-news-network310http://www.windowsitpro.com/article/internet/the-debate-integrated-vs-unified-messagingAmong voice mail and email system vendors, the debate is on: client-based or server-based.]]>Chris BajorekThu, 01 May 1997 00:00:00 GMThttp://www.windowsitpro.com/article/internet/the-debate-integrated-vs-unified-messaginghttp://www.windowsitpro.com/article/internet/unified-messagingRetrieve your email messages from your voice mailbox. Find out the future--and the present--of one-inbox messaging.]]>Chris BajorekThu, 01 May 1997 00:00:00 GMThttp://www.windowsitpro.com/article/internet/unified-messaginghttp://www.windowsitpro.com/article/telephony/what-s-happening-in-computer-telephonyPick up on how NT provides a new, high-performance operating system standard for computer telephony system design.]]>Chris BajorekWed, 01 Jan 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/what-s-happening-in-computer-telephonyhttp://www.windowsitpro.com/article/telephony/computer-telephony-terms-definedDefinitions for Computer Telephony terms.]]>Chris BajorekWed, 01 Jan 1997 00:00:00 GMThttp://www.windowsitpro.com/article/telephony/computer-telephony-terms-defined