Microsoft Admits to Xbox Support Slipups

So wait, the new XBox is going to cost MORE money than the old versions?? This seems like the real story here. I was planning on buying a few for my new house as media center extenders... will have to reconsider now.

And boomkin seems to have no idea how long it has taken to develop Microsoft's IPTV solution. He thinks it is a reaction to poor PS3 sales and BluRay domination? Wow, that's the wonkiest conspiracy theory I've ever heard... I guess IPTV was whipped up in a couple days by Bill working in his garage.

"Now if Microsoft would 'fess up to the very REAL problems they have with xBox 360 reliability, THAT would be a story."

What issues? Sony needs to fess up about why my PS3 clicks like a posessed demon if I move it while there is a disc in the tray. And I'm not talking about shaking, more like sliding it to plug in the ethernet to the nic. I had to pull the power, it was going crazy.

My xbox has been rock solid. Now granted I didn't get one of the first ones, waited a couple months.

Maybe if you have one of the earliest (and thus oldest) and you are xcorex and leave it on 24/7, it might crap out on you. But I've never seen a broke one yet. Which is better than the clicking demon sitting beside it.

The press release I'm waiting for is when they release the new X360, effectively shafting everyone who dumped 400 on the 'first gen' one. That's a spot annoying.

"Normally, I'm against lawsuits, however look at what Microsoft is going to do to correct this otherwise. Most likely, they will simply fire a few phone monkeys to put the fear in the rest to fly straight. This will work for a few months, until the fired phone monkeys are gone."

nah. lawsuits don't help the consumers any. really, if you've ever worked in the service industry you'd know that all you have to do is give some stuff out for free and then everything's hunky-dorey again.

Microsoft just needs to give out some free 1-year subscriptions to XBOX Live, and everybody's happy.

XP

Wait, didn't I call this last week?

""It's pretty well known the clan who hijacked his account. They flaunt their abilities."

Yeah, their abilities to get a moron to tell them the password." -Me

So I was wrong about 'which' moron. So I apologize for assuming the attackee was the moron. More oft that is the case.

The initial story ran with there being a breach in the XBL security model. That never was and still isn't the case. The model is fine, the part where humans are in the loop broke down because humans are humans.

Here's a novel idea, know how all of those phone conversations are recorded? Time to sue.

Assuming the 'l337 haxxor' was dumb enough to call from a home phone, sue for identity theft. But more importantly, sue Microsoft for misconduct and civil neglegence. With the convos it won't be hard to prove, and it's even worse for Microsoft admitting a breach of protocol.

Normally, I'm against lawsuits, however look at what Microsoft is going to do to correct this otherwise. Most likely, they will simply fire a few phone monkeys to put the fear in the rest to fly straight. This will work for a few months, until the fired phone monkeys are gone.

The problem isn't in the phone monkeys, it's in the manager. He should instill this fear 24/7, so he needs to be fired. If you bring a lawsuit into the equation, then the problem gets shifted. A phone monkey isn't going to be defending Microsoft's actions at the support level. No, it's going to be the manager over the whole thing, and once's the dust settles, and the gross misconduct brought to light in the face of this king phone monkey, he'll be gone.

Not only that, but his replacement will have fear of job security, which should make things work much more smoothly.

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*Phone monkey is not a derogatory term for any race,ethnicity,religious affiliation,nationality,etc. It is a derogatory term for someone who spends their life answering phonecalls from 16yo 'haxxors'.

....and people whom have more miles on their donkeys than on their wives should learn a thing or two about a thing or two.

XP