Readers recognized Remedy with the first of two Readers' Choice awards by designating Remedy Customer Support as Best Customer Relationship Management Software.
Remedy Customer Support lets businesses proactively manage customer interaction and problem reporting. Features such as automated routing and assignment of customer-reported problems and enforcement of customer service level agreements (SLAs) help service providers improve customer satisfaction and reduce the costs of running an external support operation. Knowledge management capabilities let you store solutions to difficult situations so that support staff can respond quickly to problems, and automated notifications keep customers informed of an in-progress solution's status. You can configure Remedy Customer Support's out-of-the-box features to align with your company's business practices to ensure that service-delivery systems always conform to current business policy.