The Company
Paralon Technologies' 15 full-time employees provide secure remote access
and mobile computing products to commercial and government users worldwide.
Established in 1992, Paralon is a privately held corporation headquartered in
Seattle, Washington.
The Problem
Because Paralon is a high-tech company, effective internal and external
communication is an absolute necessity. In its early years, Paralon leased a
small PBX system to handle its telephone messaging needs. This system provided
telephones at every desk but offered limited expansion capabilities and no
value-added features. Employees often spent much time taking messages and
fielding calls outside their areas of expertise. These tasks took them away from
their usual duties.
Wanting to improve the situation, Paralon looked at several proprietary,
standalone voicemail systems, but none met its needs. So the company decided to
invest in a messaging solution that was better integrated with its Windows NT
network and phone system.
The Solution
After evaluating computer telephony solutions on the market, Paralon
selected CallXpressNT, a unified messaging product from Applied Voice
Technology. CallXpressNT, one of the first NT-based messaging products, provides
a universal mailbox for voice, fax, email, and data messaging. When someone
calls, the system routes the call directly to the appropriate party. The days of
lost messages and messages on little pink pieces of paper are long gone.
In addition, the system's call manager GUI lets users make intelligent
decisions about how to handle incoming calls. By answering the questions "Who's
calling?" and "Why?" the GUI lets employees efficiently Screen
calls, thereby increasing efficiency and productivity.
Because it was crucial that the messaging system meet its future needs,
Paralon made sure that the NT-based system was scalable and flexible. To the
system's current integration of voice and email with the NT network, Paralon
plans to add automatic call routing, expanded voicemail capabilities, and an
auto-attendant in the near future.