Printer problems are generally caused
by a document that has a problem
or by the print spooler failing. It can
sometimes be difficult to determine if
the problem is a document or the shared
printer as a whole. Your first attempt at
troubleshooting should be to deal with
the document. If that fails to solve the
problem, you should look at the shared
printer. To troubleshoot printer problems,
do the following:
- If a document has failed, first try to
restart the job.
- If restarting the document doesn’t
work, attempt to delete the document from
the queue.
- If you’re unable to delete the document
from the queue or unable to restart
the job, you’ll need to restart the spooler
service. The quickest way to do this is to
open the Print Spooler service on the Print
Server using the Services console. Rightclick
the Print Spooler and select Restart.