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July 15, 2010 08:42 AM

Apple Schedules Emergency iPhone 4 Press Conference

Rating: (144)
Windows IT Pro
InstantDoc ID #125608

Amidst an increasing and incredible series of complaints about its latest smartphone, the iPhone 4, Apple said this week it would hold a press conference on Friday. The company is expected to address issues with the iPhone 4's defective antenna design. But there are many other issues with the iPhone, causing a senior Microsoft executive this week to describe the buggy device as "Apple's Windows Vista."

Apple has come under fire from numerous parties for not responding well to the surprising range of defects in its flagship product. Chief among these is the defective antenna design that loses reception when the phone is held in a certain way. Apple has denied that the antenna is defective and claimed that all smartphones have similar issues. But these claims were thoroughly shot down this week by independent technical testers–and, it should be noted, Apple fans–at the respected Consumer Reports organization. A class action lawsuit has already been organized by customers enraged by this problem.

But the iPhone 4's problems extend far beyond its non-working antenna. Many users have reported discoloration on the display, usually in the form of yellow splotches. Others have complained about a yellowing effect imprinted in photos taken with the iPhone 4 camera. The devices can't efficiently connect to Exchange 2010 servers, an issue both Microsoft and Apple have found to be the fault of Apple's on-phone software. And the device's proximity sensor, which is supposed to calculate when the iPhone 4 is near a face, sometimes doesn't work properly, blacking the screen at inappropriate times.

There's more. Apple admitted earlier this month that all iPhone models dating back to the original 2007 model have incorrectly over-stated the strength of their connection to wireless networks, and it will finally issue a fix for this curious bug sometime soon. Also, Apple's planned launch of a white version of the iPhone 4 was scrapped because it was "more challenging to manufacture than expected." According to an Apple statement from late June, the white iPhone 4 models could ship in the second half of July.

Speaking at his company's Worldwide Partner Conference this week, Microsoft COO discussed the upcoming launch of the competing Windows Phone 7 platform and took a few digs at the suddenly laughable iPhone 4. "You're going to be able to use Windows Phone 7 and not have to worry about how you're holding it to make a phone call," he said to cheers and laughter. "It looks like iPhone 4 might be their Vista. And I'm OK with that. That's another mantle they're welcome to take."

Apple should be so lucky to have a Vista on its hands. Widely regarded as Microsoft's worst product disaster and reviled by tech pundits and bloggers, Windows Vista actually sold several hundred million copies in a few short years and remains one of the most-often used operating systems in the world. In fact, according to NetMarketShare, Vista is in use by about three times as many people as are all versions of Mac OS X combined.

Meanwhile, while Apple bragged that it sold 1.7 million iPhone 4s in its first long weekend of availability--"the most successful product launch in Apple's history"–almost 80 percent of those sales were to existing iPhone users, and of course iPhone market share is even or down this year, depending on the market, thanks to increasing competition from Google's fast-moving Android platform.

Apple's solution for the iPhone 4 could take a number of forms. Most unlikely but appropriate given the issues, it could simply recall the product and replace customers' phones with newly designed, working models. It could offer to extend the free return period to those who did purchase iPhone 4s but are now having second thoughts. It could offer customers free "bumper" cases, which cost $29 at retail and alievate the antenna issues (but none of the other problems).

Or it could simply continue down its current path of denial and berating those who raise issues with the device. This possibility is chillingly plausible given Apple's past actions. When the iPhone 4 reception issues were noticed immediately by customers on the first day of sales, Apple CEO Steve Jobs infamously responded to one email complainer with the terse line, "Just avoid holding it in that way." And that wasn't a throwaway line: The company's official response to the issue offered essentially the same advice. "Avoid gripping your iPhone 4 in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases," the company advised.

That's a simpler solution that Apple actually fixing the problem, I guess. It will be interesting to see how the company responds to the complaints on Friday.

ARTICLE TOOLS

Add a Comment

@The Real ChuckD

I was also terribly disappointed with the Xbox 360. It's even worse than the iPhone at making telephone calls, and holding it in a special way didn't seem to make any difference to reception at all. Plus it strained my wrist!

In all serious, your argument is completely flawed. Xbox 360 is not Microsoft's big profit earning flagship product. That would be the Windows operating system. iPhone has certainly become Apple's big-profit flagship product, and that's a major problem when consumers are not happy with it. The Vista comparison was more relevant.

John Simpleton7/19/2010 5:51:47 PM


<It will be interesting to see how the company responds to the complaints on Friday.>


And they've done it in a great way.

- Fact giving, not starting or reacting to rumours. There are .55% complaints of all the people calling Apple
- Release an update in little over three weeks
- A Mea Culpa
- Offer a $30 solution for free. Now that's gonna cost them some $ 100 million dollars.

Let's talk about the utter hardware failure of Microsoft, called the XBox

- 30% failure rate: http://gizmodo.com/271487/xbox-360-failure-rate-30-says-retailers. Now that's 60 times more than the iPhone 4

- Ignore the problem for more than a year (released on November 22, 2005; official reaction on July 5, 2007)

More details @ http://en.wikipedia.org/wiki/Xbox_360_technical_problems

By all means, this was an excellent press conference by Apple, less than a month after potential problems starting circulating on the web.

The Real ChuckD7/17/2010 3:13:00 AM


"You're going to be able to use Windows Phone 7 and not have to worry about how you're holding it to make a phone call," he said to cheers and laughter. "It looks like iPhone 4 might be their Vista. And I'm OK with that.

Microsoft must have a secret manufacturer that has solved all signal attenuation issues in weak signal areas, otherwise he is talking complete BS.

Also the Windows Phone 7 OS 1.0 barely out of beta will need to be completely glitch free, work on a variety of phone models from different manufacturers on all the different networks. A daunting almost impossible task.

Everything that COO just said is coming back to bite MS in the arse in a few months. Just wait..

My advice to MS, shut that guy up quick, he's an idiot

Eunson7/16/2010 9:22:37 PM


lol

"Ditch your colleague" <-- what does that even mean?

I'm not trying to put you in your place. I'm trying to illustrate that I don't put all my faith in one company and then swear blind allegiance to it through good and bad. I look for products that work for me and my clients.

I'm tired of trying to explain this again and again.

If it's an Apple solution, we'll use it. We do already.

I am *not* tied to one company like some people around here just because they're (perhaps former) media darlings and what some may call "the in thing". I'm responsible for solutions, not propping up some company bottom line.

However, I may invest some money in the company that makes rubber bands for the iPhone 4...



fanboys suck7/16/2010 4:10:35 PM


"I can see where you get confused with me being a fanboy of one company.'

Well, duh, I guess you put me in my place since I'm an ultimate fanboy with my Apple iPod, Apple MacBook, Apple scooter, Apple SUV, Apple lawn mower, Apple television, Apple stereo system, Apple automatic rice cooker,..... Oh, wait, most of those things don't exist!

So what if you have a Honda car and a Samsung phone? Is that supposed to prove that you're not a fanboy?

(P.S. Ditch your colleague/friend: He's giving you bad advice.)

Weir7/16/2010 3:42:03 PM


...and a few MacBooks, my colleague pointed out, but I didn't want to deflate your argument TOO much. He said go for it, though, so here it is.

fanboys suck7/16/2010 3:32:45 PM


Geez, I forgot to mention we have an iPad too.

My bad.

fanboys suck7/16/2010 3:31:48 PM


I do? Please explain! For your perusal:

Lenovo laptop
Dell workstation (Win 7 64bit running Windows Media Centre)
Apple iPod
Westinghouse LCD TV and a Sharp as well
Xbox 360 Elite (gotta have HD)
Wii
Honda vehicles
Blackberry phone
Samsung phone
Logitech web cam

I can see where you get confused with me being a fanboy of one company. /end sarcasm


fanboys suck7/16/2010 3:29:50 PM


"My BlackBerry or an iPhone with duct tape...Hmmm...how to choose. Wait, my BB works, bumper and duct tape-free and I don't have to be shotgun wedded to AT&T! BlackBerry wins! "

For someone who professes to hate fanboys, you do an amazing impersonation of one.

Weir7/16/2010 2:45:16 PM


You can skip the bumper, Weir, and use duct tape too. Your stylish new iPhone will work great after that.

My BlackBerry or an iPhone with duct tape...Hmmm...how to choose. Wait, my BB works, bumper and duct tape-free and I don't have to be shotgun wedded to AT&T!

BlackBerry wins! Good thing I thought for myself and did the research. Best of luck with your new iPhone.

fanboys suck7/16/2010 2:31:49 PM


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