For Palm, 2001 was a pretty bad year. CEO Carl Yankowski resigned, Palm's wireless strategy experienced a dramatic turnabout, and the Palm OS was spun off into a separate company called PalmSource. Both end users and IT managers have justifiable concerns about where the company is headed.
To get an update on Palm's current status, I evaluated Palm's new Palm i705 wireless device, which is aimed squarely at the corporate market. I also spoke with Jonathan Oakes, Palm's director of enterprise strategy, and Michael Mace, PalmSource's chief competitive officer, about the new strategy. In a nutshell, they have decided to bet both companies on what they think is a killer application: wireless corporate email.
The i705
A key element in Palm's wireless corporate email strategy is the new i705 device. Palm designed the i705 to be a first-class wireless email client. It's smaller (3.1" x 4.7" x 0.6") and lighter (5.9 ounces) than its predecessors, so the i705 fits comfortably in a shirt pocket. With the silver-finish case, the i705 is better looking than the earlier Palm VIIx and Palm VII wireless devices.
Unlike the Palm VIIx and Palm VII, the i705 is powered by a rechargeable lithium-polymer battery. The battery charges whenever the i705 is in the HotSync cradle. You don't need to raise the i705's antenna to turn on the built-in modem; the i705's software performs that task. By default, the modem is off until you try to use a wireless application. At that point, you receive a message that asks whether you want to turn on the radio (Palm's term for the wireless modem) long enough to complete a transaction. You can opt to turn on the radio, or you can use Radio Settings to select a different mode. You can opt to have the modem on continuously or schedule it to be on for a specified number of hours each day.
Having the modem on continuously drains the battery. I tried the continuous mode one afternoon; by morning, the unit was dead. However, the continuous mode lets you take full advantage of one of the i705's features: email notification. With notification enabled (which it is, by default), the i705 automatically checks the Palm.Net service for new messages approximately every 80 seconds. When new messages are available, the built-in two-color LED blinks red and the unit beeps. The unit doesn't download the message until you request it, which means that the i705 can function as a pager, provided you're within Palm's network coverage. To check whether Palm offers network coverage in your area, go to http://wireless.palm.net/coverage. My experience over the past 2 years is that coverage is excellent in major cities and is expanding rapidly in most major urban areas.
Out of the box, the i705 provides text-only wireless email, support for binary file attachments, and wireless access to Microsoft Outlook email from the corporate desktop—including mail on a Microsoft Exchange Server machine. Each of these features has limitations, though. You can send attachments only to another i705 device, and those attachments must be 5KB or smaller. You can receive larger attachments, but attachments bigger than 32MB will probably cause the i705 to time out and fail. You must use the device's palm.com account or another POP3 or IMAP4 account to send and receive attachments. In all, the i705 supports up to eight accounts, with no more than 180 messages in an account at one time. (Palm recommends 50 or fewer messages.) When the i705 accesses an Exchange server, the device receives only the message body.
While on the subject of limitations (and outright bugs), I have a tip for wireless Palm users and the administrators who support them: Download the AskPalm Web Clipping Application from http://www.palm.com/support/kb/pqa/kb_pqa.html. This application lets users browse Palm's online knowledge base with the i705, Palm VIIx, Palm VII, or any other Palm OSbased device that has a wireless modem. From your desktop, you can get the same information by browsing http://www.palm.com/support.
Two features—email collection and the Palm MultiMail Deluxe Desktop Link—make integrating the i705 with an existing email system easy. The email collection (also called email aggregation) feature automatically collects mail from one or more POP3 accounts and forwards the mail to the device's palm.com account. This collection process is part of Palm's service for i705 users and doesn't require any additional software on the user's desktop. I tried this feature and found that it works well. However, it forwards all messages from the selected account, regardless of the messages' age. If users delete old messages regularly, receiving all the forwarded messages shouldn't be a problem.