BMC Software's SiteAngel led the competition this year and beat last year's winner in the Best Web Site Analysis Service category. As one reader pointed out, BMC offers a fast, easy Return on Investment (ROI).
SiteAngel lets a company monitor customer satisfaction of its Web site. To configure this Web-based service, the customer needs only a Web browser and Internet access. By clicking through a transaction and setting performance and availability objectives for each path, SiteAngel observes the interactions and replays them at specified intervals, testing the Web site against set objectives on a regular basis. The results of these measurements provide analysis of service levels and detailed technical reports. These reports, in turn, can help you improve your site's level of service before a problem occurs.