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March 25, 2002 12:00 AM

Solving an IE 6.0 Printing Problem

Windows IT Pro
InstantDoc ID #24211
Rating: (6)

Ever since I upgraded to Microsoft Internet Explorer (IE) 6.0, I've had trouble printing from a browser window. I usually get an IE Script Error message that states An error has occurred in the script on this page. Line: 508, Char: 1, Error: Permission denied, Code: 0, URL:res://c:\winnt\system32\shdoclc.dll/preview.dlg. Do you want to continue running scripts on this page? The message prompts me to click Yes or No, but whichever button I choose, I still can't print. I never had this problem with IE 5.x. Do you have any idea what's wrong?

I've run across this problem on more than one occasion (usually with IE 6.0, although I have seen it occur with IE 5.x as well). You can try several things to resolve the problem. First, if you have more than one printer installed, determine whether the problem is printer-specific—that is, if you get the mystery message only when a particular printer is set as the default printer. If so, download and install the most recent printer driver from your printer manufacturer—even if the driver isn't signed. I've found that even many Microsoft-provided signed drivers cause the problem you describe.

If the problem isn't printer-specific or if a new driver doesn't help, try repairing IE. Open the Control Panel Add/Remove Programs applet, select Microsoft Inter-net Explorer 6 and Internet Tools, click Change/Remove (on your system, the option might be Add/Remove), then select the Repair Internet Explorer option. If for some reason the repair option is unavailable, you can access it manually. To do so, click Start, Run from the toolbar and enter the following case-sensitive command:

rundll32 setupwbv.dll,IE5Maintenance

I hate to say it, but my experience with IE 6.0 thus far has been poor. The product seems awfully rough around the edges and seems to be more prone to crashes, printing problems, and other odd behaviors than IE 5.x. Hopefully, Microsoft will have addressed some (or all) of IE 6.0's problems by the time you read this answer.

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Comments
  • Marthinus
    7 years ago
    Nov 03, 2005

    for me the message was in Dutch but it came down to me editing my frames script for it to work.

    my message (translated ofcourse):
    An error has occurred in the script on this page

    Line: 1387
    Sign: 1
    Error: Object required
    Code: 0
    URL: res://C:\\WINDOWS\\System32\\shdolc.dll/preview.dlg

    Since this happened on only my documentation system (worked everywhere but there) lead me to believe there was an error in my primary frames script. Closer inspection thereof revealed an easily missed "missing tag".

    Inserting the missing close tag did the trick.

    Good luck

  • Bruce
    7 years ago
    Oct 20, 2005

    Ryan was right, disableing the 3rd party browser extentions did fix the printing problem, however, by disabling 3rd party party browser extensions, Browser Helper Objects (BHO's) also get disabled, and such things as Google Toolbar will no longer run. After becoming aware of this problem I decided to use HijackThis to discover what BHO's were actually installed on the machine in question. The idea being that perhaps a BHO might be responsible for the original printing issue. HijackThis turned up a BHO for Newdotnet 6.9. Luckily uninstalling this from Control Panels/Add Remove Software completely removed this version of Newdotnet. (In the past, Newdotnet was notorious for being one of the hardest Spyware programs to get rid of). After it's removal and re-checking "Enable 3rd party party browser extensions" from Tools -> Internet Options -> Advanced Tab, and a reboot of the computer, I tested the printing issue and found that it was still corrected. So in conclusion, if Unchecking "Enable 3rd party party browser extensions" does fix the problem, use HijackThis to locate any un-reputable BHO's such as Newdotnet, and remove them. This may well cure the problem without disabling all programs that utilize BHO's like Google Toolbar and Adobe Acrobat.

  • Anonymous User
    7 years ago
    Mar 02, 2005

    Thanks to this article and Ryan Grange's solution.

  • Anonymous User
    8 years ago
    Oct 25, 2004

    Ryan's fixed seemed to work for know, but I did repair IE as well. Thanks for info everyone.

  • Ryan Grange
    8 years ago
    Aug 05, 2004

    Happily married March, 2004, Alice. You may want to also install Spybot S&D on those 623 desktops. Seems some malware out there will re-check the box for your users since they couldn't possibly want to block out their advertising. Spybot 1.3 is out and can monitor the system for registry changes, getting a user's okay before allowing them (with an option to remember the decision as well).

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