March 03, 2010 02:30 PM

Q. I'm trying to connect to Microsoft Exchange Server 2010 with an Outlook 2003 client, but the connection is failing. What's wrong?

Rating: (3)
Windows IT Pro
InstantDoc ID #103653

A. During the installation of Exchange 2010 Mailbox Server, you're asked if you have any Outlook 2003 or earlier or Entourage clients. If you answer no to this question, Exchange's mailbox creation doesn't create a public folder database, because Outlook 2007 uses the availability service instead of free/busy public folders. The lack of public folders shouldn't, however, stop an Outlook 2003 client from connecting—it just means functionality like free/busy won't work.

The actual problem is that with Exchange 2010 Client Access Servers (CAS), which are used for all client connections (including MAPI), all remote procedure call connections must be encrypted by default. Outlook 2007 and above automatically enable the encryption by default, but Outlook 2003 doesn't.

The easiest way to resolve this problem is to enable encryption between Outlook and the Exchange server on the Outlook 2003 client, as follows:

  1. Select E-mail Accounts from the Tools menu.
  2. Select View or change existing e-mail account.
  3. Select the Exchange account and click Change.
  4. On the Server Setting screen, click More Settings.
  5. Select the Security tab and check Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server
  6.  

  7. Click OK

An alternative would be to disable the encryption requirement on the Exchange 2010 CAS, but this isn't recommended. You would do this with the following command in the Exchange PowerShell environment: 

Set-RpcClientAccess -Server savdalex10 -EncryptionRequired $false

ARTICLE TOOLS

Add a Comment

There are no comments to display. Be the first one!
You must log on before posting a comment.

Are you a new visitor? Register Here
Free Power Tools Brochure
Get Mark Minasi's 17-page guide today!



      

Related Resources

Keep Your Email Flowing
A Podcast by AppAssure Software
Messaging Management
A EBook by Symantec
More

advertisement

GOOGLE LINKS
SPONSORED LINKS
FEATURED LINKS

White Papers

Your remote offices contain valuable electronic data – are they adequately protected? Learn how proven technologies can reliably and cost-effectively back up a branch office from a central location, in real time, to disk or tape, and even utilize existing backup solutions.

Downloads

PacketTrap IT is a comprehensive and affordable network management and application monitoring solution that solves problems associated with bandwidth, network and application performance, and connectivity. Gain insight into your network - try PacketTrapIT free for 21 days!

Web Seminars

IT administrators have to solve a myriad of problems. This web seminar outlines the ten most common systems management pains - including managing highly distributed systems and dealing with data theft/loss – and the best practices to address each.

eLearning Series

We bring the experts direct to you to share their real-world perspective and expertise. During each event, three sessions stream in real time, so you can learn, ask questions, and get solutions.
Upcoming event: Getting the Most with Exchange 2010 with Paul Robichaux

Subscribe to Windows IT Pro!

Windows is a trademark of the Microsoft group of companies. Windows IT Pro is used by Penton Media Inc. under license from owner.