HP OpenView takes its second Readers' Choice award in the Best Systems Management Products category with HP OpenView Service Desk. Our readers deemed HP OpenView Service Desk the Best Change and Configuration Management Tool. Many readers praised the product's simplicity and ease of use.
The software's easily recognizable and intuitive Microsoft Outlooklike UI enables a powerful solution for managing service levels. HP OpenView Service Desk helps you manage service level agreements (SLAs) by providing a hierarchical service structure that shows you which IT components your service depends on, which customers receive the service, and who manages and supports the service. The software lets you customize forms, fields, and views on the fly and provides reporting capability and database views so that you can integrate the application with external reporting tools.