By Alex Pournelle, 09/01/1997
Advice that helps you achieve success the first time out with your IVR solution.
By Alex Pournelle, 09/01/1997
A case study that linked Number Nine Visual Technology and Teloquent Communication's Distributed Call Center.
By Alex Pournelle, 09/01/1997
Tips for building a customized call center for your workgroup.
By Alex Pournelle, 09/01/1997
Computer telephony merges two disparate technologies-computers and telephones-to enable communications solutions that improve not only corporate efficiency but also customer ...
By Alex Pournelle, 09/01/1997
Definitions for computer telephony terms and technologies.
By Alex Pournelle, 09/01/1997
A case study that combined Paralon Technologies and Applied Voice Technology's CallXpressNT.
By Alex Pournelle, 09/01/1997
Features to consider when shopping for a computer telephony (CT) server.
By Alex Pournelle, 09/01/1997
The Computer Telephony business is dead serious in its quest to offer products and services that feature the best of both worlds from which it was born: the phone and computer ...
By Mark Joseph Edwards, 07/01/1997
This department focuses on what's new in operating systems, hardware, software, support, scalability, the enterprise and Windows NT's take on the trends in the marketplace.
By Chris Bajorek, 05/01/1997
Among voice mail and email system vendors, the debate is on: client-based or server-based.
By Chris Bajorek, 05/01/1997
Retrieve your email messages from your voice mailbox. Find out the future--and the present--of one-inbox messaging.
By Chris Bajorek, 01/01/1997
Pick up on how NT provides a new, high-performance operating system standard for computer telephony system design.
By Chris Bajorek, 01/01/1997
Definitions for Computer Telephony terms.