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Michael Morales

Michael Morales is a senior escalation engineer for Microsoft’s Global Escalation Services team. He specializes in advanced Windows debugging and performance-related issues. For information about Windows debugging, visit blogs.msdn.com/ntdebugging.
Email: morales@microsoft.com

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Author Articles

Diagnose Shutdown Problems with Xbootmgr

By Michael Morales, 03/01/2010

When a system has shutdown or restart issues, system shutdown statistics can help in resolving the problem. To get this information, use the Windows Performance Toolkit ...

Find the Source of an Error Message

By Michael Morales, 03/01/2010

What do you do when you get an error message and the source of the error isn't immediately obvious? Use a couple of Sysinternals tools, plus some helpful guidance, to track down ...

Disk2vhd: The Windows Troubleshooter's New Best Friend

By Michael Morales, 12/03/2009

What can you do to shorten a call to Microsoft support? Use Disk2vhd, a new Windows Sysinternals tool that converts your physical system to a .vhd image. In many cases, support ...

Find the Binary File for Any WMI Class

By Michael Morales, 09/29/2009

Learn how to identify Windows Management Instrumentation (WMI) provider DLLs, and use the DLL information to find out what vendor the DLL binary belongs and whether updates are ...

Got High-CPU Usage Problems? ProcDump 'Em!

By Michael Morales, 08/15/2009

Use this brand-new free tool to save you much time and hassle the next time you run into a high-CPU problem.

Under the Covers with Xperf

By Michael Morales, 07/15/2009

Get insight into your system's most processor-intensive operations, by using the Microsoft Xperf tool to perform a stackwalking trace, then viewing trace-file data and ...

Examining Xperf

By Michael Morales, 06/15/2009

Use Xperf to uncover system and application process information that can help you troubleshoot common problems, such as high CPU usage and activity spikes in disk I/O.

Administrators' Intro to Debugging

By Michael Morales, 05/13/2009

Learn how to work with windbg.exe in the Debugging Tools for Windows, for those times when you can't rely on your usual diagnostic tools and need a backup troubleshooting plan.

Conquer Desktop Heap Problems

By Michael Morales, 04/13/2009

Getting too many out of memory messages or application startup failures? Such problems are symptoms of desktop heap issues, which you can troubleshoot and solve using Task Manager ...

Reap the Power of MPS_Reports Data

By Michael Morales, 03/24/2009

Collect valuable data to solve system problems using a tool created by Microsoft support engineers.

Get a Handle on Windows Performance Analysis

By Michael Morales, 02/10/2009

Use three handy tools—perfwiz.exe, logman.exe, and Performance Analysis of Logs (PAL)—to streamline the task of collecting and analyzing Windows Performance Monitor data.

Resolve WMI Problems Quickly with WMIDiag

By Michael Morales, 12/22/2008

Diagnose and fix application failures, script hangs, and other system problems related to Windows Management Instrumentation mishaps with the handy WMIDiag tool.

Troubleshooting the Infamous Event ID 333 Errors

By Michael Morales, 12/15/2008

Learn how to resolve these cryptic System event log errors—or at least narrow down an event 333 error's cause.

Simplify Process Troubleshooting with DebugDiag

By Michael Morales, 11/21/2008

Use this graphical Windows debugging tool to analyze captured user dump data for a process and determine the cause of a crash, memory leak, or Microsoft IIS hang.

Say "Whoa!" to Runaway Processes

By Michael Morales, 10/29/2008

Solve performance problems by using two free Microsoft tools to reveal which components within a process consume the most memory.

Resolve Memory Leaks Faster

By Michael Morales, 09/26/2008

Got a memory leak? Run UMDH to take process snapshots that can help you pinpoint a leak and fix it faster.



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