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1. Commentary
- Digging Into Exchange UM
2. Peer to Peer
- Featured Thread: Archiving
- Outlook Tip: Creating a Contact and Adding It to a DL
3. New and Improved
- RSS Provides Quarantined Mail Notifications
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==== 1. Commentary: Digging Into Exchange UM ====
by Paul Robichaux, Exchange Editor, exadmin@windowsitpro.com
I've been spending a lot of time digging into the guts of Exchange Server 2007's unified messaging (UM) server role, for a couple of reasons. First, I think it's an interesting set of technologies that, for the most part, haven't been available to most Exchange sites. Second, Microsoft so far hasn't said much publicly about how UM works, and the best way to get experience with a technology is to play with it. Third, I could really benefit from some of the planned UM feature set, so I'm eager to deploy it at my office.
The result of all this digging has been rewarding; I've learned a lot about how Exchange 2007 implements its UM role, what UM can and can't do, and how it all works.
The first thing you should know is that in Exchange 2007, the UM service set is implemented by the Unified Messaging server role. The UM server is responsible for delivering several key services:
- It links the physical telephone system (including internal phone lines and trunks that connect to the public switched telephone network) to the Exchange infrastructure.
- It applies dial plans, which are sets of rules that control who can use voice mail and what they can do with it. ("Dial plans" is actually a term that comes from the telephony world; you'll see some other "phone guy" lingo in the UM documentation that ships with Exchange.)
-It answers telephone calls that are directed to its extension (or "pilot number"). When a call is delivered to the pilot number, the UM server uses the extension information provided by the private branch exchange (PBX--or gateway) to look up the user's email address, which the server uses to find the user's mailbox and retrieve the greeting message. Once the caller has left a message, the UM server sends it to the mailbox server.
- It provides an Automated Attendant service that answers internal and external phone calls and automates dialing through directory integration with the Global Address List (GAL), acting as a highly advanced switchboard-type application. You can use the Automated Attendant to directly answer all incoming phone calls, or you can restrict its use to callers within your internal telephone system.
- It runs Outlook Voice Access, which provides telephone-based access to inbox data using speech or Touch-Tone (dual-tone multifrequency--DTMF) recognition, and offers text-to-speech functionality to read email and calendar information back to the caller. This is an extremely cool feature because it gives you on-demand access to all your email and calendar data from any telephone.
Of course, the UM server isn't the only component involved in making all this magic happen. The PBX that provides your regular switchboard services still handles establishing calls between extensions and accepting inbound calls; when a call to a given extension goes unanswered, the PBX can be instructed to transfer it to the UM server's pilot number, and the magic begins. This implies that your PBX has some way to speak to the Exchange UM server; the means of communication varies according to what kind of PBX you have. Some PBXs directly support the Session Initiation Protocol (SIP), which is used for call setup, and the Real-Time Protocol (RTP), which is used to actually carry voice data. Those PBXs are commonly referred to as IP-PBXs, and they can directly communicate with the Exchange 2007 Unified Messaging role. Other PBXs don't speak SIP and RTP; these PBX systems require the use of a gateway that translates between the native PBX protocols and SIP and RTP. Microsoft doesn't provide these gateways, but third parties do.
When a voice mail message arrives in your Inbox, the real fun begins. Voice mail messages appear as ordinary messages, except that in Outlook 2007 and Microsoft Outlook Web Access (OWA) 2007 they have a special icon. The UM server attempts to resolve the caller's telephone number in Active Directory (AD) to match the number with a name. If you're using Outlook 2007 or OWA 2007, you can play the message on your telephone; with any client, you can open the voice mail attachment and play it back on the computer. Interestingly, you can also get, and play back, voice mails on Windows Mobile devices. Combine that with Messaging and Security Feature Pack (MSFP) push mail, and you have a nifty solution to help you stay in touch when you want to.
In a future column, I'll present a more detailed map of what happens when the phone rings, as well as relating some of my experiences with setting up UM in production. Right now, though, I have to go; my phone is ringing ...
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==== Events and Resources ====
( A complete Web and live events directory brought to you by Windows IT Pro: http://www.windowsitpro.com/events )
Exchange and Office 2007 Roadshow
Get the facts about deploying Exchange & Office 2007! You'll come away with a clear understanding of how to implement a best-practices migration to Exchange Server 2007, how to use Exchange Server 2007's new capabilities to improve your messaging environment, and how you and your end users can get the most out of Office 2007.
http://www.windowsitpro.com/roadshows/exchange2007europe/?code=0517emailannc
Use virtual lab automation solutions to address special challenges presented in pre-production and staging environments, including virtual server file library management, provisioning, configuration and remote access issues. Live Event: Thursday, May 18
http://www.windowsitpro.com/go/seminars/surgient/virtuallab/?partnerref=0517emailannc
Mark Joseph Edwards discusses emerging spyware threats, including rootkits, keyloggers, and distribution methods. Live Event: Tuesday, May 30
http://www.windowsitpro.com/go/seminars/webroot/spyware/?partnerref=0518emailannc
Maximize your VoIP environment by integrating FoIP technology to increase ROI, and streamline processes.
http://www.windowsitpro.com/go/toolkit/faxback/?code=0517emailannc
Learn the advantages of running SQL Server 2005 and BI subsystems on the x64 system, and the performance benefits for Analysis Services, Integration Services, and reporting services. Also manage your SQL Server migration from 32-bit to the new 64-bit x64 platform.
http://www.windowsitpro.com/go/seminars/amd/64benefits/?partnerref=0517emailannc
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==== 2. Peer to Peer ==== What Do You Think?
Don't forget to sound off in our Instant Poll. This month's question is "What are your plans for using hosted messaging services?"
http://www.windowsitpro.com/MicrosoftExchangeOutlook
Featured Thread: Archiving
A forum reader has a question about archiving. He's running Microsoft Office Outlook 2003 on a Windows XP machine system. When he tries to archive, the system tray shows that archiving is working, but nothing gets archived. Join the discussion at
http://forums.windowsitpro.com/web/forum/messageview.aspx?catid=40&threadid=47561&enterthread=y
Outlook Tip: Creating a Contact and Adding It to a DL
by Sue Mosher, exadmin@turtleflock.com
Q: When I create a new contact, I sometimes also need to add it to a personal distribution list (DL). Is there a way to create a contact and add it to a DL at the same time?
Find the answer (and links to more great tips) at
http://www.windowsitpro.com/microsoftexchangeoutlook/article/articleid/49236/49236.html
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==== 3. New and Improved ==== by Blake Eno, products@windowsitpro.com
RSS Provides Quarantined Mail Notifications
GFI Software announced GFI MailSecurity 10, a comprehensive email security solution. This release features a new antivirus engine, GRISOFT AVG, for a higher detection rate and faster response time to viruses. GRISOFT AVG adds to MailSecurity's library of virus scanning engines, bringing the total to five. Additionally, MailSecurity features Really Simple Syndication (RSS) feeds, which automatically notify administrators of quarantined email. The product will be generally available in late second quarter 2006. For more information, contact GFI Software at 919-379-3397 or 888-243-4329.
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Tell Us About a Hot Product and Get a T-Shirt! Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a T-shirt if we write about the product in a future Windows IT Pro What's Hot column. Send your product suggestions with information about how the product has helped you to whatshot@windowsitpro.com.
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